FAQ
Frequently Asked Questions
1. JEWELRY, MATERIALS & CARE
Q1: What materials are QUENZORIA jewelry made from?
At QUENZORIA, we carefully select materials with a focus on beauty, comfort, and everyday wearability.
Depending on the design, our jewelry may feature materials such as stainless steel, sterling silver, gold or silver finishes, gold plating, gemstones, crystals, pearls, and other carefully selected jewelry components.
Please refer to the individual product page for the exact materials and specifications of each piece.
If you have known sensitivities or allergies to specific metals or materials, we recommend reviewing the product details carefully before purchasing.
Q2: Is QUENZORIA jewelry suitable for everyday wear?
Many of our pieces are designed to complement everyday outfits as well as special occasions.
However, jewelry can naturally be affected by prolonged exposure to water, perfume, cosmetics, sweat, chlorine, saltwater, and household chemicals.
To help preserve the original finish and appearance of your jewelry, we recommend removing your jewelry before showering, swimming, exercising, or applying perfume and cosmetics.
Q3: How should I clean and care for my QUENZORIA jewelry?
We recommend gently wiping your jewelry with a soft, dry, lint-free cloth after wearing it.
For best results:
- Keep jewelry away from perfumes and cosmetics.
- Avoid prolonged contact with water and chemicals.
- Remove jewelry before swimming, showering, or exercising.
- Store each piece in a dry place when not in use.
- Keep individual pieces separated to help prevent scratches and tangling.
For plated or delicate pieces, avoid abrasive cleaners, polishing compounds, or harsh chemicals.
Q4: How do I choose the right jewelry size?
Sizing depends on the type of jewelry.
For rings, bracelets, necklaces, and other size-specific pieces, please check the size guide and measurements provided on the individual product page before ordering.
If you are unsure about your size, we recommend measuring carefully before placing your order.
For adjustable designs, the product page will indicate the available adjustment range.
If you need additional help choosing a size, please contact us at service@qenzoria.com.
2. ORDERS & PAYMENT
Q5: What payment methods do you accept?
We accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
We may also offer secure express checkout options such as:
- PayPal
- Apple Pay
- Google Pay
Available payment methods may vary depending on your location and checkout settings.
All payment transactions are processed through secure payment providers.
Q6: Can I modify or cancel my order after placing it?
We process orders quickly so your QUENZORIA jewelry can reach you as soon as possible.
If you need to modify or cancel an order, please contact us at:
within 2 hours of placing your order.
We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing, production, fulfillment, or shipping.
For personalized or engraved jewelry, cancellation may not be possible once production has started.
Q7: Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact us as soon as possible and preferably within 2 hours of placing your order.
Email:
Once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.
Please carefully review your shipping information before completing checkout.
3. SHIPPING & DELIVERY
Q8: Where do you ship, and how long does delivery take?
We ship internationally to customers across North America, Europe, Australia, and select worldwide destinations.
Our general processing and delivery estimates are:
Order Processing: 1–3 business days
Standard Shipping: 7–12 business days
Priority / Fast Shipping: 5–8 business days
Delivery times are estimates and may vary depending on destination, carrier operations, customs processing, weather, holidays, and other circumstances outside our reasonable control.
Q9: Do you offer free shipping?
Yes. We offer Free Standard Shipping on qualifying orders above the applicable checkout threshold.
Available shipping methods, rates, and estimated delivery times will be displayed during checkout based on your shipping destination.
Promotional shipping offers may be subject to specific terms and conditions.
Q10: How can I track my shipment?
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and, where available, a direct tracking link.
Please allow approximately 24–48 hours for the carrier's tracking system to display the first shipment update.
You can then monitor your delivery status online until your package arrives.
4. RETURNS, REFUNDS & REPLACEMENTS
Q11: What is your return policy?
We want you to love every QUENZORIA piece you receive.
We offer a 30-day return window for eligible items.
To qualify for a return, jewelry must generally be:
- Unworn and unused
- In its original condition
- Free from scratches, stains, perfume, makeup, or other signs of wear
- Returned with its original packaging and included accessories
- Accompanied by a valid order number or proof of purchase
Personalized or customized jewelry may not be eligible for return unless it is defective, incorrectly produced, or otherwise required by applicable law.
Please contact our customer support team before sending any item back.
Q12: What if my jewelry arrives damaged or defective?
We carefully inspect and package every QUENZORIA order before shipment, but unexpected issues may occasionally occur during production or transit.
If your jewelry arrives damaged, defective, broken, or incorrect, please contact us within 48 hours of receiving your package.
Email:
Please provide:
- Your order number
- A description of the issue
- Clear photos of the jewelry
- Photos of the original packaging
Once the issue has been verified, we will arrange an appropriate solution, which may include a replacement or refund, in accordance with our Return & Refund Policy and applicable law.
5. PERSONALIZED JEWELRY
Q13: Do you offer personalized or engraved jewelry?
Yes. Selected QUENZORIA pieces may offer personalization options such as initials, names, dates, meaningful messages, or other engraving details.
Personalization options and available characters will be displayed on the relevant product page.
Because personalized pieces are created specifically according to your instructions, please carefully check your spelling, initials, dates, and other details before completing your order.
Q14: Can personalized jewelry be returned?
Personalized or customized jewelry may not be eligible for return or exchange because it is created specifically for the individual customer.
However, if your personalized piece arrives defective, damaged, or incorrectly produced due to an error on our part, please contact us and we will work with you to find an appropriate solution.
6. CUSTOMER CARE & SUPPORT
Q15: How can I reach QUENZORIA customer support?
If you have questions about our jewelry, materials, sizing, jewelry care, personalization, orders, shipping, or returns, our customer support team is happy to assist you.
Brand Name: QUENZORIA
Customer Support Email: service@qenzoria.com
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
We aim to respond to customer inquiries as quickly as possible during our regular business hours.
QUENZORIA
Jewelry with a story.
Every piece is designed to become part of something personal — a moment, a memory, a feeling, or a story that is uniquely yours.
Wear your story.