Shipping Policy
Shipping Policy
At QUENZORIA, we are dedicated to delivering your jewelry safely, promptly, and in excellent condition. This Shipping Policy outlines our order processing timelines, delivery options, shipping rates, tracking procedures, and other important information regarding your order.
1. Order Processing Time
Standard Processing
All orders are carefully inspected, prepared, securely packaged, and dispatched from our fulfillment center within 1 to 3 business days, excluding weekends and public holidays.
Personalized Jewelry
Orders containing personalized or customized jewelry may require additional processing time due to engraving, customization, or production requirements.
Please refer to the applicable product page for any specific production timeframe.
Shipping Confirmation
Once your order has been dispatched, you will receive an automated shipping confirmation email containing your tracking number and, where available, a link to track your shipment.
Processing Delays
During major holidays, promotional events, new collection launches, or periods of unusually high order volume, processing may take an additional 1–2 business days.
We appreciate your patience during these periods.
2. Shipping Rates & Delivery Estimates
We offer reliable shipping options to help ensure your QUENZORIA jewelry arrives safely.
Shipping rates are calculated at checkout based on the shipping destination, selected shipping method, order size, and other applicable factors.
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 7–12 Business Days | Free on qualifying orders / Calculated at checkout |
| Priority / Fast Shipping | 5–8 Business Days | Calculated at checkout |
Important: Estimated delivery times begin from the date your order is dispatched, not from the date the order is placed.
Actual delivery times may vary due to:
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Local carrier operations
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Customs processing
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Weather conditions
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Holidays
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High shipping volumes
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Incorrect or incomplete delivery information
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Other circumstances outside our reasonable control
Delivery estimates are not guaranteed unless otherwise expressly stated at checkout.
3. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number.
How to Track
You can check your shipment status by clicking the tracking link provided in your shipping confirmation email or by using our Order Tracking Page, where available.
Tracking Updates
Please allow approximately 24–48 hours after dispatch for the carrier's tracking system to register the initial shipment scan.
In some cases, tracking information may take longer to update while the package is moving between fulfillment facilities or international shipping locations.
4. Delivery Destinations
QUENZORIA ships to customers across:
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United States
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Canada
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Europe
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Australia
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Select international destinations
Available shipping destinations and shipping costs will be displayed at checkout based on the address provided.
PO Boxes
We may ship to PO Boxes where the selected carrier and shipping method support such deliveries.
For certain destinations or shipping methods, a valid residential or commercial street address may be required.
5. Customs, Taxes & Import Duties
For international orders, applicable customs procedures, taxes, duties, and import fees may vary depending on the destination country.
Taxes & Duties
Where applicable, taxes or duties may be calculated and displayed during checkout.
International Import Fees
In certain circumstances, local customs authorities may assess additional import duties, taxes, or processing fees upon arrival.
Unless otherwise stated at checkout, any such additional charges imposed by local authorities may be the responsibility of the recipient.
Customs processing may also result in additional delivery time.
6. Address Accuracy & Uncollected Packages
Please carefully review your shipping address, email address, and contact information before completing your purchase.
Address Corrections
If you notice an error in your shipping information, please contact us as soon as possible at:
We recommend contacting us within 2 hours of placing your order.
Because orders may be processed quickly, we cannot guarantee that an address change or cancellation will be possible after fulfillment has begun.
Incorrect Addresses
QUENZORIA is not responsible for delivery issues caused by an incorrect, incomplete, or outdated shipping address provided by the customer.
If a package is returned to us because of an invalid address, refusal of delivery, or failure to collect the package, additional shipping or reshipment fees may apply.
7. Transit Damage & Missing Packages
We carefully inspect and securely package each jewelry order before dispatch.
However, if an issue occurs during transportation, please contact our customer support team as soon as possible.
Damaged in Transit
If your jewelry arrives damaged, please contact us within 48 hours of delivery at:
Please include:
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Your order number
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Clear photographs of the damaged jewelry
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Photographs of the original packaging
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Photographs showing any visible shipping damage
Our customer support team will review the situation and, where applicable, arrange a replacement, refund, or other appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Lost Packages
If your tracking information indicates that your package is still in transit, please allow additional time for the carrier to complete delivery.
If tracking information has not updated for an extended period, please contact us so that we can assist with the next steps.
Delivered but Not Received
If your tracking status shows "Delivered" but you cannot locate the package, we recommend:
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Checking around your property or designated delivery area.
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Checking with household members or building management.
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Checking with neighbors where appropriate.
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Contacting the local shipping carrier or postal service.
If you are still unable to locate your package, please contact our customer support team for assistance.
8. Personalized Jewelry Shipping
Personalized jewelry may require additional preparation time before shipment.
The estimated processing time for personalized products will be indicated on the relevant product page whenever applicable.
Please carefully verify all personalization information before placing your order.
Once production has begun, personalized jewelry may not be eligible for cancellation or modification except where required by applicable law or where the product has been incorrectly produced by QUENZORIA.
9. Delivery Delays
Although we work closely with our fulfillment and shipping partners to process orders efficiently, QUENZORIA cannot guarantee delivery dates when delays are caused by circumstances outside our reasonable control.
These circumstances may include:
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Severe weather
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Natural disasters
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Customs inspections
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Carrier disruptions
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Transportation delays
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Public holidays
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International shipping restrictions
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High-volume shopping periods
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Incorrect recipient information
We appreciate your patience and will do our best to assist you when unexpected delays occur.
10. Customer Care & Contact Information
If you have questions regarding your order, shipping options, delivery status, tracking information, or a shipping-related issue, please contact our customer support team.
Brand Name: QUENZORIA
Website: qenzoria.com
Customer Support Email: service@qenzoria.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
We are committed to making every QUENZORIA order a smooth and enjoyable experience, from the moment you place your order to the moment your jewelry arrives at your door.