Terms of Use

Welcome to QUENZORIA. By accessing or using our website, you agree to follow the terms outlined below. These terms are designed to keep your shopping experience fair, transparent, and secure.

Using Our Website

QUENZORIA provides jewelry, personalized jewelry, product information, and related content for personal use.

By browsing, purchasing from, or otherwise using our store, you agree to use the website responsibly and not for any unlawful, fraudulent, or harmful activities.

You should not:

• Misuse or attempt to interfere with the operation or security of our website

• Submit false, inaccurate, or misleading information

• Attempt to gain unauthorized access to our systems or accounts

• Copy, reproduce, or use our website content for unauthorized commercial purposes

• Use our product images, jewelry designs, descriptions, or branding without permission

• Use automated tools to scrape, collect, or reproduce information from our website without authorization

We reserve the right to restrict or terminate access to our website if misuse, fraudulent activity, or violations of these terms are detected.

Product Information & Availability

We aim to present all QUENZORIA jewelry products as clearly and accurately as possible.

However:

• Minor differences in color, texture, size, or appearance may occur due to screen settings, lighting conditions, or manufacturing variations.

• Natural stones, pearls, and other natural or semi-natural materials may have individual variations.

• Product availability may change without notice.

• We may update product details, materials, pricing, designs, or descriptions at any time.

• Jewelry measurements may have minor variations due to manufacturing processes.

For personalized jewelry, customers are responsible for ensuring that names, initials, dates, engraving details, and other customization information submitted during checkout are accurate.

We make every effort to ensure that product information remains current and accurate, but occasional updates or adjustments may be necessary.

Orders & Acceptance

When you place an order through QUENZORIA, you are submitting a request to purchase the selected products.

Orders are generally confirmed once payment has been successfully processed and an order confirmation has been issued.

QUENZORIA reserves the right to:

• Cancel or refuse an order when necessary

• Limit quantities per order, customer, household, or shipping address

• Request additional information or verification for security purposes

• Cancel orders affected by pricing, inventory, payment, or technical errors

For personalized jewelry, production may begin after the order and customization details have been confirmed. Please carefully review your customization information before completing your purchase.

If an issue arises with your order, we will make reasonable efforts to contact you using the information provided at checkout.

Pricing & Payments

All prices displayed on the QUENZORIA website are listed in the applicable currency and may change without prior notice.

We may offer promotional pricing, discounts, or special offers from time to time. Promotional terms and eligibility requirements will be provided where applicable.

We accept secure payment methods through trusted third-party payment providers.

Payment transactions are processed through secure payment systems. QUENZORIA does not store your full payment card details on our servers.

Jewelry Care

To help maintain the appearance and quality of your jewelry, we recommend following the care instructions provided with your purchase.

Depending on the material and finish, prolonged exposure to water, perfume, cosmetics, lotions, chlorine, saltwater, sweat, and household chemicals may affect the appearance or durability of certain jewelry pieces.

Unless otherwise stated on the applicable product page, we recommend removing jewelry before swimming, showering, exercising, or applying perfumes and cosmetics.

Proper care can help preserve the finish and appearance of your QUENZORIA jewelry over time.

Intellectual Property

All content on this website—including but not limited to:

• Product images

• Lifestyle photography

• Product descriptions

• Jewelry designs

• QUENZORIA branding

• Logos and trademarks

• Website layouts

• Graphics and illustrations

• Written content

• Marketing materials

is owned by QUENZORIA or used with permission.

You may not:

• Copy, reproduce, modify, or distribute our content without approval

• Download or reuse product photography for commercial purposes

• Republish our product descriptions or marketing content

• Use the QUENZORIA name, logo, or branding without authorization

• Reproduce or commercially exploit our jewelry designs without permission

Respecting intellectual property helps us protect the creativity and design behind the QUENZORIA brand.

Third-Party Services

Our website may rely on or link to third-party services, including payment providers, shipping carriers, analytics platforms, advertising services, email providers, and other technology partners.

These third-party services operate independently and may have their own terms of use and privacy policies.

QUENZORIA is not responsible for the content, availability, security, or privacy practices of third-party platforms.

Limitation of Liability

We strive to provide a smooth, reliable, and enjoyable shopping experience. However, to the maximum extent permitted by applicable law, QUENZORIA is not liable for:

• Indirect, incidental, special, or consequential damages

• Delays caused by external factors such as shipping carriers, customs, weather, or technical issues

• Temporary website interruptions or technical problems

• Product issues resulting from improper care, misuse, unauthorized modifications, or use outside the intended purpose

• Losses arising from unauthorized use of your account or information where such use is outside our reasonable control

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

Changes to These Terms

We may update these Terms of Use from time to time as our business, products, services, or legal requirements evolve.

Any changes will be reflected on this page, together with an updated effective date where applicable.

By continuing to access or use our website after changes have been posted, you acknowledge the revised Terms to the extent permitted by applicable law.

We encourage you to review this page periodically to stay informed.

Contact

If anything here is unclear or you have questions regarding these Terms of Use, our products, orders, or services, please contact us:

Brand: QUENZORIA

Email: service@qenzoria.com

Website: qenzoria.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Thank you for choosing QUENZORIA — jewelry designed to hold the moments that matter.