Privacy Notice

Last Updated: July 31, 2026

At QUENZORIA (accessible from qenzoria.com), one of our primary commitments is safeguarding the privacy and personal information of our customers and visitors. This Privacy Notice explains how your personal information is collected, used, shared, and protected when you browse, interact with, or place an order through our online store.

1. Information We Collect

When you visit QUENZORIA, browse our jewelry collections, create an account, or make a purchase, we may collect certain information to process your orders, provide customer support, maintain website security, and improve your shopping experience.

A. Personal Information You Provide

When you place an order, create an account, subscribe to our communications, or contact our customer support team, we may collect personal information including:

Contact & Shipping Details:
Full name, shipping address, billing address, email address, and phone number.

Order & Payment Information:
Purchased jewelry items, order details, billing preferences, transaction information, and payment verification details. Payment card information is processed securely through certified PCI-DSS compliant payment providers. We do not store full credit card numbers on our servers.

Personalization Information:
If you purchase personalized jewelry, we may collect information necessary to fulfill your customization request, such as names, initials, dates, engraving details, or other information you voluntarily provide.

Customer Support Interactions:
Messages, product inquiries, jewelry care questions, sizing questions, customization requests, feedback, and other communications you provide to our customer care team.

B. Information Automatically Collected

When you access or browse our Site, we may automatically collect certain technical and usage information, including:

• IP address

• Browser type and version

• Device type and model

• Operating system

• Time zone settings

• Language preferences

• Pages and jewelry products viewed

• Search terms

• Products added to your shopping cart

• Purchases and checkout interactions

• Referring websites and pages

• Website interaction and engagement metrics

• Cookies, log files, pixels, and similar tracking technologies

This information helps us understand how visitors use our website and allows us to improve website performance, product presentation, navigation, and the overall shopping experience.

2. How We Use Your Personal Information

We use the information we collect for legitimate business and operational purposes, including:

Fulfilling Orders

Processing purchases, confirming transactions, preparing and shipping jewelry orders, providing order confirmation and shipping notifications, and handling returns, exchanges, refunds, or replacements.

Customer Care

Responding to questions about our jewelry, materials, sizing, customization options, jewelry care, orders, shipping, returns, and other customer service inquiries.

Improving Your Shopping Experience

Analyzing website traffic and customer interactions to improve our website design, navigation, product collections, product descriptions, jewelry presentation, and overall shopping experience.

Personalized Jewelry Services

When applicable, using information you provide to create personalized jewelry, including engraved names, initials, dates, messages, or other customization details requested when placing an order.

Marketing Communications

Sending product updates, new collection announcements, seasonal promotions, special offers, and curated jewelry recommendations if you have opted in to receive marketing communications. You may unsubscribe from marketing emails at any time.

Fraud Prevention & Security

Monitoring transactions and website activity to detect, investigate, and prevent fraudulent transactions, security breaches, unauthorized access, and other potentially harmful activities.

Legal & Regulatory Compliance

Using or disclosing information when necessary to comply with applicable laws, regulations, legal proceedings, court orders, or lawful governmental requests.

3. Sharing Your Personal Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

We may share certain information with trusted service providers and business partners who help us operate QUENZORIA and fulfill your orders, including:

Payment Providers

Secure payment platforms such as PayPal, Stripe, Apple Pay, and other authorized payment processors may process transaction and payment information on our behalf.

Fulfillment & Logistics Partners

Shipping carriers, fulfillment providers, warehouses, and logistics partners may receive necessary information, such as your name and shipping address, to package and deliver your jewelry order.

Website, Analytics & Advertising Partners

We may use services such as Google Analytics, Meta Pixel, and similar technologies to understand website traffic, measure advertising performance, improve our online store, and provide more relevant advertising.

Technology & Service Providers

We may share limited information with providers that support our website hosting, customer service, email communications, fraud prevention, analytics, and other essential business operations.

Legal Compliance

We may disclose personal information when required by applicable law, court order, legal process, or governmental authority, or when reasonably necessary to protect the rights, property, security, or safety of QUENZORIA, our customers, or others.

4. Cookies and Tracking Technologies

QUENZORIA uses cookies, pixels, log files, and similar technologies to improve your browsing experience and understand how visitors interact with our website.

These technologies may be used to:

• Remember shopping cart items

• Save language and browsing preferences

• Maintain account and checkout functionality

• Understand website traffic and visitor behavior

• Improve website performance and navigation

• Measure advertising campaigns

• Provide relevant marketing and advertising

You may choose to disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart, checkout, account, and other interactive features.

5. Data Retention & Security

We retain personal and order information for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice, provide our services, maintain business and transaction records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

We maintain reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on your place of residence, including jurisdictions such as the European Economic Area (EEA), United Kingdom, or California, you may have certain rights regarding your personal information under applicable privacy laws, including GDPR, CCPA, and CPRA.

These rights may include:

Right to Access

You may request access to the personal information we hold about you.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected or updated.

Right to Erasure

You may request deletion of your personal information, subject to applicable legal and business requirements.

Right to Opt-Out

You may unsubscribe from marketing communications at any time. Depending on applicable law, you may also have the right to opt out of certain targeted advertising or data-sharing activities.

Right to Data Portability

Where applicable, you may request your personal information in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

Where we process your information based on consent, you may withdraw that consent at any time, subject to applicable law.

To exercise any applicable privacy rights, please contact us at:

service@qenzoria.com

We may need to verify your identity before processing certain requests in order to protect your personal information and account security.

7. Children's Privacy

Our website and products are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us at service@qenzoria.com so that we can take appropriate action.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, advertising services, or other external websites.

QUENZORIA is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you access through our website.

9. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Notice.

We encourage you to review this page periodically to stay informed about how QUENZORIA collects, uses, and protects personal information.

10. Contact & Support Information

If you have any questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact our privacy and customer support team using the information below.

Brand Name: QUENZORIA

Website: qenzoria.com

Customer Support Email: service@qenzoria.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We are committed to handling your personal information responsibly and providing a safe and trusted shopping experience for every QUENZORIA customer.