Return Policy
Return & Refund Policy
At QUENZORIA, we take great pride in creating thoughtfully designed jewelry that celebrates individuality, beauty, and meaningful moments. We want you to feel confident and completely satisfied with every piece you receive.
If for any reason you are not entirely satisfied with your purchase, our return and refund policy is here to provide a simple and transparent experience.
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The jewelry must be unworn and unused.
- The item must be in its original, brand-new condition.
- The jewelry must be free from scratches, stains, perfume residue, makeup, discoloration, or other signs of wear.
- The item must be returned in its original packaging, including jewelry boxes, protective materials, tags, cards, and accessories where applicable.
- You must provide a valid proof of purchase or order number.
For hygiene and quality-control purposes, jewelry that shows visible signs of wear may not be accepted for return.
2. How to Initiate a Return
Starting a return with QUENZORIA is simple and straightforward.
Contact Us
Send an email to:
Please include your order number and the reason for your return.
Receive Authorization
Our customer care team will review your request and, if eligible, provide return authorization together with the designated return address and detailed instructions.
Pack & Ship
Please securely package the jewelry in its original packaging and use a trackable shipping service when sending your return.
Please note: Items returned without prior return authorization may not be accepted.
Do not send your return to the address printed on the original shipping package unless our customer support team specifically instructs you to do so.
3. Damaged, Defective, or Incorrect Items
Every QUENZORIA piece is carefully inspected before being packaged and shipped. However, we understand that unexpected issues can occasionally occur during manufacturing or transportation.
Please inspect your jewelry as soon as possible after delivery.
Reporting Period
If your item arrives:
- Damaged
- Defective
- Broken
- Incorrect
- Different from the item ordered
please contact us within 48 hours of receiving your package.
How to Report
Email:
Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the jewelry
- Photos of the original packaging
- Photos showing any visible shipping damage, if applicable
Resolution
Once the issue has been reviewed and verified, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy in accordance with our policies and applicable law.
If the issue was caused by a manufacturing defect, shipping damage, or an error on our part, we will not require you to bear the reasonable return shipping cost.
4. Non-Returnable & Excluded Items
Certain items may not be eligible for return due to their personalized nature, condition, or applicable restrictions.
These may include:
Personalized or Custom Jewelry
Customized jewelry created specifically according to your instructions, including engraved names, initials, dates, messages, or other personalized details, may not be eligible for return or exchange unless the item is defective, incorrectly produced, or otherwise covered by applicable law.
Please carefully review all personalization information before submitting your order.
Items Showing Signs of Wear
Jewelry that has been worn, damaged, scratched, altered, resized, cleaned improperly, or otherwise used may not be eligible for return.
Final Sale Items
Items clearly marked as Final Sale or otherwise identified as non-returnable at the time of purchase may not be eligible for return or refund, except where required by applicable law.
Missing Original Packaging
Returns may be refused or subject to limitations if the original jewelry box, protective packaging, tags, or included accessories are missing or significantly damaged.
5. Return Shipping Costs
Defective, Damaged, or Incorrect Items
If you are returning an item because of:
- Manufacturing defects
- Damage during transit
- An incorrect item sent by QUENZORIA
- Another fulfillment error caused by us
we will provide an appropriate return shipping solution or reimburse reasonable return shipping costs, as applicable.
Change of Mind / Personal Preference
If you are returning an item because you have changed your mind, selected the wrong style, or simply decided that the jewelry is not right for you, you may be responsible for the return shipping cost.
Original shipping charges may be non-refundable unless otherwise required by applicable law.
6. Refunds & Processing Time
Once your returned jewelry has been received and inspected by our quality-control team, we will send you an email confirming receipt and informing you whether your refund has been approved.
Approved Refunds
If your return is approved, the refund will be processed to your original payment method.
Please allow approximately 3–7 business days for the refund to be processed after approval.
The time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Late or Missing Refunds
If you have not received your refund after 10 business days from the date we confirm that the refund has been processed, we recommend first checking with your bank or payment provider.
If you still cannot locate the refund, please contact us at:
and we will be happy to assist you.
7. Exchanges
If you would like to exchange an eligible item for another jewelry piece, please contact our customer support team before returning the original item.
Depending on product availability, we may be able to arrange an exchange or provide an alternative solution.
Personalized or customized jewelry may not be eligible for exchange unless the item was defective or incorrectly produced by QUENZORIA, or otherwise required by applicable law.
8. Jewelry Care & Return Condition
To ensure that returned jewelry can be inspected and processed properly, please handle your jewelry carefully before deciding whether to return it.
We recommend keeping jewelry away from:
- Perfume
- Makeup
- Lotions and skincare products
- Chlorine
- Saltwater
- Harsh chemicals
- Excessive moisture
Jewelry returned with visible signs of wear, scratches, stains, damage, or chemical exposure may not qualify for a full refund, subject to applicable law.
9. Contact & Support Information
If you have any questions or require assistance regarding our Return & Refund Policy, please contact our customer care team.
Brand Name: QUENZORIA
Website: qenzoria.com
Customer Support Email: service@qenzoria.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
At QUENZORIA, we believe every piece of jewelry should feel personal, beautiful, and meaningful. We are committed to making your experience with us as thoughtful and seamless as the jewelry itself.
QUENZORIA — Jewelry with a story.