Terms & Conditions

Terms and Conditions

Welcome to QUENZORIA. These Terms and Conditions govern your access to and use of our website, as well as your purchase of jewelry and related products from QUENZORIA.

By visiting our website, placing an order, or using any services provided through our website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or purchase our products.

1. General Use of Our Website

The content, products, and services provided on the QUENZORIA website are intended primarily for personal and non-commercial use.

You agree not to use our website for any unlawful purpose or in any way that may damage, disable, disrupt, or interfere with the operation of the website or the experience of other customers.

We reserve the right to update, modify, suspend, or discontinue any part of our website, including product information, pricing, availability, collections, features, and services, at any time without prior notice.

2. Product Information

At QUENZORIA, we make every reasonable effort to ensure that product descriptions, photographs, materials, dimensions, colors, and other information displayed on our website are accurate and up to date.

However, slight variations may occur due to differences in screen displays, lighting conditions, product materials, manufacturing processes, and individual product characteristics.

For jewelry containing natural or semi-natural materials, including stones, pearls, or botanical-inspired elements, slight variations in color, texture, shape, or appearance may naturally occur.

We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time.

3. Orders and Purchase Agreement

When you place an order through our website, you agree to provide accurate and complete information, including your name, shipping address, contact details, payment information, and, where applicable, personalization details.

After submitting an order, you may receive an order confirmation email. This confirmation does not necessarily guarantee final acceptance of your order.

QUENZORIA reserves the right to refuse or cancel orders in cases including, but not limited to:

  • Incorrect pricing or product information

  • Suspected fraudulent or unauthorized activity

  • Product availability issues

  • Payment processing problems

  • Errors in customer-provided information

  • Technical or system errors

For personalized jewelry, customers are responsible for carefully checking all names, initials, dates, messages, and other customization details before completing their order.

If an order is canceled after payment has been processed, we will provide a refund in accordance with our applicable policies and applicable law.

4. Pricing and Payment

All product prices displayed on the QUENZORIA website are subject to change without notice.

Payment must be completed at checkout using the available payment methods provided on our website.

By completing a purchase, you authorize the applicable payment provider to process your payment and confirm that all information provided is accurate and valid.

We use trusted third-party payment processors to securely process transactions. QUENZORIA does not store full payment card information on our servers.

In the event of an obvious pricing or technical error, we reserve the right to correct the error and cancel affected orders where permitted by applicable law.

5. Shipping and Delivery

We work to process and ship orders as quickly as reasonably possible.

Delivery times may vary depending on your location, selected shipping method, product availability, and circumstances outside of our reasonable control, including:

  • Shipping carrier delays

  • Customs procedures

  • Weather conditions

  • Holidays and peak shipping periods

  • Incorrect or incomplete shipping information

  • Unexpected logistical or transportation issues

Once an order has been shipped, tracking information may be provided where available.

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

QUENZORIA is not responsible for delivery delays caused by circumstances outside our reasonable control.

6. Returns and Exchanges

We want every customer to have a positive experience with their QUENZORIA jewelry.

If you need to request a return, refund, or exchange, please contact our customer support team before sending any item back.

Returned products must meet the requirements outlined in our applicable Return & Refund Policy.

Depending on the applicable policy and law, certain products may not be eligible for return or exchange, including personalized or custom-made jewelry.

Items returned without prior approval may not be accepted.

For complete information regarding returns, refunds, and exchanges, please refer to our Return & Refund Policy.

7. Jewelry Care

To maintain the appearance and condition of your QUENZORIA jewelry, we recommend following the jewelry care instructions provided with your purchase or on our website.

Depending on the material and finish, prolonged exposure to water, perfume, cosmetics, lotions, chlorine, saltwater, sweat, and household chemicals may affect the appearance or durability of certain jewelry pieces.

Unless otherwise stated on the applicable product page, we recommend removing jewelry before:

  • Showering or bathing

  • Swimming

  • Exercising

  • Applying perfume or cosmetics

  • Using household cleaning products

Proper storage and regular care can help preserve the beauty and finish of your jewelry.

8. Intellectual Property

All content on the QUENZORIA website, including but not limited to text, images, photographs, graphics, logos, trademarks, product designs, jewelry descriptions, website layouts, illustrations, and other materials, is owned by or licensed to QUENZORIA.

You may not copy, reproduce, distribute, modify, publish, repurpose, or commercially use any content from our website without prior written permission.

Unauthorized use of QUENZORIA product images, descriptions, branding, or other creative materials is prohibited.

9. User Responsibilities

When using our website, you agree that you will not:

  • Use the website for illegal or fraudulent activities

  • Attempt to interfere with website security or functionality

  • Attempt to gain unauthorized access to our systems or accounts

  • Copy, reproduce, or misuse website content

  • Use automated tools to scrape or collect website content without authorization

  • Provide false or misleading information during purchase or communication

  • Impersonate QUENZORIA, its employees, representatives, or other customers

We reserve the right to restrict or terminate access to users who violate these Terms and Conditions or misuse our website.

10. Disclaimer

QUENZORIA provides product information, jewelry, and website services on an “as available” basis.

While we aim to provide accurate product descriptions and a reliable shopping experience, we do not guarantee that the website will always be uninterrupted, error-free, secure, or completely free from technical issues.

Jewelry should be handled and cared for according to its intended use and the care instructions provided.

Product appearance, color, texture, and finish may vary slightly due to manufacturing processes, lighting, screen settings, and individual material characteristics.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, QUENZORIA shall not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our responsibility with respect to a particular product or order is generally limited to the amount paid for that product or order, except where otherwise required by applicable law.

Nothing in these Terms limits any liability that cannot legally be limited or excluded under applicable law.

12. Privacy

Your personal information is handled according to our Privacy Notice.

By using our website, you acknowledge that your information may be collected, processed, stored, and used as described in our Privacy Notice.

For more information about how QUENZORIA collects and protects personal information, please review our Privacy Notice.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Any changes will be posted on this page together with the updated date.

Your continued use of our website after changes are made means that you acknowledge the revised terms, to the extent permitted by applicable law.

We encourage you to review this page periodically to stay informed about our current Terms and Conditions.

14. Contact Us

If you have any questions regarding these Terms and Conditions, our products, orders, or services, please contact us:

Brand: QUENZORIA

Website: qenzoria.com

Email: service@qenzoria.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Thank you for choosing QUENZORIA — jewelry designed to hold the moments that matter.