Terms of Service

Last Updated: July 31, 2026

Welcome to QUENZORIA! These Terms of Service ("Terms") govern your access to and use of our website located at qenzoria.com (the "Site") and any related services, digital content, jewelry products, personalized jewelry services, and purchases offered by QUENZORIA ("we", "us", or "our").

By accessing, browsing, or placing an order on our Site, you agree to be bound by these Terms, as well as our Privacy Notice and Return & Refund Policy. If you do not agree to all of these Terms, please do not access or use our Site.

1. General Conditions & User Representation

By agreeing to these Terms of Service, you represent and warrant that you are at least the age of majority in your state, province, or country of residence, or that you have the permission of a parent or legal guardian where required by applicable law.

You agree to use our Site only for lawful purposes and in accordance with these Terms.

We reserve the right to refuse service, terminate accounts, restrict access, or cancel orders for any legitimate reason at our sole discretion, subject to applicable law.

You understand that certain information, excluding payment card information, may be transferred through various networks and may be subject to technical transmission requirements. Payment information is processed using appropriate security technologies and third-party payment providers.

2. Products, Jewelry Care & Product Information

Product Representations

We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, materials, finishes, and other product information displayed on our Site are accurate and current.

However, slight differences may occur due to:

• Individual monitor or device settings

• Lighting conditions during product photography

• Manufacturing variations

• Natural variations in stones, pearls, or other materials

• Differences between digital images and physical products

These variations do not necessarily constitute a product defect.

Jewelry Materials

Product pages will provide applicable information regarding materials, finishes, stones, plating, dimensions, and other relevant characteristics.

Customers should review product descriptions and specifications carefully before purchasing, particularly if they have known sensitivities or allergies to specific metals, materials, coatings, or jewelry components.

Jewelry Care

To preserve the appearance and condition of your jewelry, we recommend following the jewelry care instructions provided with your purchase or on our Site.

Depending on the material and finish, exposure to water, perfumes, cosmetics, lotions, chemicals, sweat, saltwater, chlorine, and other substances may affect the appearance or longevity of jewelry.

Unless expressly stated otherwise on the applicable product page, jewelry should be kept away from prolonged exposure to water and harsh chemicals.

Personalized Jewelry

Certain QUENZORIA products may be personalized through engraving, initials, names, dates, messages, or other customization options.

Customers are responsible for ensuring that all personalization information submitted during checkout is accurate.

Please carefully review spelling, numbers, dates, and other customization details before completing your purchase.

Because personalized products are created specifically according to customer-provided information, personalized items may not be eligible for cancellation, return, or exchange except where required by applicable law or where the item is defective or incorrectly produced by us.

Product Availability

Prices, product descriptions, designs, materials, and availability may change without notice.

We reserve the right to modify, discontinue, or limit the availability of any product or service at any time.

Typographical Errors

In the event that a product is listed at an incorrect price or with incorrect information due to a typographical, technical, or system error, we reserve the right to correct the error and cancel or refuse orders placed based on the incorrect information.

If an order has already been charged and is subsequently canceled due to such an error, the applicable amount will be refunded to the original payment method.

3. Orders & Billing Information

We reserve the right to limit, reject, or cancel any order placed through our Site, subject to applicable law.

At our discretion, we may limit quantities purchased per customer, household, payment method, shipping address, or order.

You agree to provide current, complete, and accurate information for all purchases and account registrations made through our Site.

This includes, where applicable:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment information

• Personalization details

You agree to promptly update your information when necessary so that we can process your transactions, ship your orders, and contact you regarding your purchase.

An order confirmation does not necessarily constitute final acceptance of an order. We reserve the right to cancel an order in circumstances permitted by applicable law, including suspected fraud, payment issues, inventory errors, pricing errors, or other legitimate business reasons.

4. Intellectual Property Rights

All content featured or displayed on this Site, including but not limited to:

• QUENZORIA logos and trademarks

• Brand names

• Product names

• Product descriptions

• Jewelry designs

• Product photography

• Lifestyle photography

• Graphics

• Website layouts

• Icons

• Illustrations

• Written content

• Marketing materials

• Digital content

• Visual design elements

is owned by or licensed to QUENZORIA and is protected by applicable copyright, trademark, design, and other intellectual property laws.

You may not reproduce, modify, distribute, publish, copy, sell, resell, repurpose, commercially exploit, or otherwise use any portion of our Site or its content without our prior written permission.

Unauthorized use of QUENZORIA product photography, product descriptions, branding, or other copyrighted materials is prohibited.

5. Third-Party Links & Services

Certain content, features, products, payment services, analytics tools, advertising services, and other functionality available through our Site may involve third-party providers.

These may include payment processors, shipping providers, analytics services, advertising platforms, social media services, email marketing providers, and other technology partners.

Third-party links may direct you to websites or services that are not owned or controlled by QUENZORIA.

We are not responsible for the content, privacy practices, security, availability, or accuracy of third-party websites or services.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

6. Prohibited Uses

In addition to other restrictions contained in these Terms, you are prohibited from using the Site or its content:

• For any unlawful purpose or to solicit others to perform unlawful acts.

• To violate any applicable international, federal, state, or local laws, regulations, or ordinances.

• To infringe upon or violate our intellectual property rights or the rights of others.

• To upload, transmit, distribute, or introduce viruses, malware, or other malicious code.

• To attempt to gain unauthorized access to our Site, systems, databases, or accounts.

• To collect or track the personal information of other users without authorization.

• To engage in unauthorized scraping, crawling, automated data extraction, or data gathering.

• To reproduce or commercially exploit our product photography, jewelry designs, descriptions, or other Site content without authorization.

• To impersonate QUENZORIA, our employees, representatives, or other customers.

• To interfere with the security, functionality, or operation of our Site.

• To use our Site or products for fraudulent or deceptive purposes.

7. Limitation of Liability & Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QUENZORIA DOES NOT GUARANTEE THAT YOUR USE OF OUR SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

PRODUCTS AND SERVICES PROVIDED THROUGH OUR SITE ARE PROVIDED SUBJECT TO THE WARRANTIES, CONDITIONS, AND RIGHTS REQUIRED UNDER APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUENZORIA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF OUR SITE, PRODUCTS, OR SERVICES.

This may include, where permitted by applicable law, loss of data, business interruption, loss of profits, or other indirect losses.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless QUENZORIA and its officers, directors, employees, agents, contractors, and service providers from claims, liabilities, damages, losses, costs, and reasonable expenses, including reasonable attorneys' fees, arising from:

• Your violation of these Terms;

• Your misuse of our Site or services;

• Your violation of applicable laws or regulations; or

• Your infringement of the rights of QUENZORIA or any third party.

9. Governing Law & Severability

These Terms of Service and any separate agreements through which we provide products or services shall be governed by and interpreted in accordance with applicable laws.

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.

10. Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our discretion, to update, modify, or replace any part of these Terms by posting the revised version on our Site.

The updated Terms will include a revised "Last Updated" date.

Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

We encourage you to review these Terms periodically.

11. Contact & Customer Support Information

If you have questions, concerns, or requests regarding these Terms of Service, please contact us using the information below:

Brand Name: QUENZORIA

Website: qenzoria.com

Customer Support Email: service@qenzoria.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

QUENZORIA is committed to providing thoughtfully designed jewelry and a safe, transparent, and enjoyable shopping experience for our customers.